Techyuga Refurbished Return Policy
We do not have a return policy on our store but can exchange the products on receiving wrong/faulty product. The request (Check our Support Page) has to be placed within 7 days of receipt of your shipment.
Replacement/ Return Policy
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item may be damaged during transit
- Or there might be a manufacturing defect
- Or that a wrong item is delivered to you
- The product must be in original condition
- The products must be without liquid damage
- In the original packaging
- Original shipping charges are non-refundable
Once your product is received and inspected, we will send you an email to notify you that we have received your item.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner within 7 working days. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
- The replacement request must be made within 7 days of purchase and must not be part of the above list
- There are extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
- Pre-Owned devices are sold in as is the basis and not eligible for returns or warranty.
Cases of goods unavailability or service problem:
- If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end choice of customer will be final
- 100% refund will be given if the product is not available or the vendor is not able to ship the products.
- For courier products, If the delivery address is outside the service area, then only 100% refund will be given.
Cases of customer demanding refunds
Refund will be 85% of Order Cost, in case of customer don’t want suitable and available replacement of product • In express-orders, only 70% refund will be given, If the delivery address is outside the service area
Cases of customer demanding refunds while COVID Lockdown
Refund will be 50% of Order Cost, in case of customer don’t want to wait, only 50% refund will be given, If the delivery address is outside the service area. We ask our customers to wait for the lockdown to be over so that we can dispatch, your money will be safe with us, you can get the device when it is possible.
To Be Eligible For Refund Please Follow This Guidlines:
- Disassembling/ Reassembling Your device on the time of delivery is not under our terms. Unless it is a part of the completion of the repair job.
- The delivery person cannot open your device at the time of delivery. Forcing him to do so will void your device warranty right away.
- If you have any dissatisfaction about the device please contact us, and your dissatisfaction will be countered with the highest priority.
- Brunt Laptop/motherboard/parts won’t be under warranty. CPU/GPU Section repair won’t carry warranty claims. Body repair/Replace not under warranty claims.
- In the case of refund please do not open or inspect the device by any other service proffesional.
- Broken seal device can not claim warranty.
- Water/ Physical damage on sold device will void the warranty right away.
- Charger/Adapter/Power cable does not carry any warranty cost